1. Introduction
This Privacy Policy outlines how we collect, use, and protect your personal and health information when you schedule and attend a clinical nutrition appointment with us. We are committed to complying with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable regulations regarding the handling of your personal and health information.
By booking and attending your clinical nutrition appointment, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.
2. Information We Collect
To provide you with clinical nutrition services, we may collect the following types of information:
- Personal Information: This includes your name, contact details (email, phone number), date of birth, and emergency contact information.
- Health Information: This includes medical history, current health conditions, allergies, medications, dietary habits, lifestyle details, and any other health-related information that is relevant to your nutritional needs.
- Appointment Information: Details of your scheduled appointment, including the date, time, and any notes taken during the consultation.
- Payment Information: If applicable, billing information, including credit card details or insurance information.
3. How We Use Your Information
The information we collect will be used for the following purposes:
- Provision of Clinical Nutrition Services: To provide nutrition assessments, counseling, and recommendations tailored to your health and wellness goals.
- Communication: To contact you about appointment scheduling, follow-ups, or any changes to your services.
- Billing and Payments: To process payments for services rendered, and to communicate regarding insurance claims if applicable.
- Compliance: To ensure compliance with legal and regulatory obligations, including healthcare reporting and record-keeping requirements.
- Improvement of Services: To improve the quality of our services and the client experience.
4. How We Protect Your Information
We are committed to maintaining the confidentiality and security of your personal and health information. We take reasonable measures to protect your data, including:
- Secure storage of information in encrypted files or physical records.
- Restricting access to your personal and health information to authorized personnel only.
- Using secure methods to communicate and transfer sensitive information.
5. Sharing Your Information
We will not share your personal or health information with third parties unless:
- With Your Consent: We may share information with your other healthcare providers (e.g., doctors or specialists) or third parties involved in your treatment plan if you have given us written consent.
- Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order, or if we believe disclosure is necessary to protect your safety or comply with legal obligations.
- Service Providers: We may share information with third-party service providers (e.g., billing agencies, insurance providers) who assist us in delivering services. These providers are bound by confidentiality agreements and can only use your information for the purposes for which it was provided.
6. Your Rights Under Australian Law
Under the Privacy Act 1988, you have several rights regarding your personal information, including:
- Access: You can request access to the personal and health information we hold about you. We will respond to your request within a reasonable timeframe.
- Correction: If you believe the information we have about you is incorrect, you have the right to request that we correct it.
- Deletion: In certain circumstances, you may request that we delete your personal or health information, subject to any legal requirements or obligations to retain the data.
- Withdrawal of Consent: You may withdraw your consent for us to use or share your information at any time. However, this may affect our ability to provide services to you effectively.
To exercise these rights, please contact us using the contact details below.
7. Retention of Your Information
We will retain your personal and health information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the information is no longer required, it will be securely destroyed or de-identified.
8. Cookies and Tracking Technologies
We do not use cookies or any other tracking technologies related to your clinical nutrition appointment. If this policy changes in the future due to the use of online services or platforms, we will update this section accordingly.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, the services we offer, or legal/regulatory requirements. Any changes will be posted on our website and communicated to you where necessary.
Aster for Health 